Your privacy is important to Cover Technologies, Inc. (“Cover”). That’s why we’ve developed a straightforward Privacy Policy that outlines how we collect and use your information. Please take a moment to review this policy, and don’t hesitate to contact us if you have any questions.

By supplying information to us or using our website, product, or services, you agree to the terms and conditions of this Privacy Policy and our Terms of Use. If you do not agree, you should discontinue use of our website and services.

Non-California Residents: If you are not a resident of California, you acknowledge and agree that you are not entitled to any privacy rights under this policy or any non-California privacy laws, and that your sole recourse is to discontinue use of our website. We do not sell our product or services outside of California at this time. Business Operations Disclaimer: We do not direct our services, marketing, or data collection efforts toward residents of jurisdictions outside California. Any incidental collection of non-California residents' data is not subject to any non-California privacy law.

When you visit Cover’s website, with the help of our third-party software and service providers, we collect information (such as IP address, domain name, browser type, device type, broad geographical information, site-navigation pattern, etc.).We may use this data for research and commercial purposes, and to help us develop a better website and services that are more useful to you. We collect certain personally identifiable information when you enter your address, email, billing information, phone number, name, or any other information you voluntarily provide, such as when signing up for email updates, using our backyard home planner tool, or paying a design fee. We may use your email address, mailing address, or phone number to contact you to respond to your inquiries, provide updates or newsletters, or to provide information on products, news, or services to you. You can elect not to receive emails from us either by "unsubscribing" to an email you receive or by contacting us.

Our goal is to provide you with a safe and convenient online experience. We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. No method of electronic transmission or storage is 100% secure or error free. Therefore, we cannot guarantee absolute security of your information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem.

California Civil Code Section 1798.83 permits customers of Cover who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: Cover Technologies, Inc. Attn: Legal 1415 W. 178th Street, Gardena, CA 90248

Children under the age of 13 are not permitted to use or access our website at any time or in any manner. If you have reason to believe that a child under the age of 13 has provided any personally identifiable information to us, please contact us, and we will try to remove that information from our databases.

This Privacy Policy applies only to your use of Cover’s website. For your convenience and improved experience, Cover’s website may contain links to other websites that we do not operate or control. Because we cannot control what other organizations do on their websites, this Privacy Policy does not apply to these websites, and our inclusion of these links on our website does not imply that we endorse or have reviewed these other sites. We suggest contacting those sites directly for information on their privacy policies.

We reserve the right, at our sole discretion, to change, modify, add or remove any portion of our website or this Privacy Policy, in whole or in part, at any time. Changes to the Privacy Policy will be effective when posted. Your continued use of Cover’s website after any changes to the Privacy Policy are posted here will be considered acceptance of those changes.

We collect and retain different types of personal information and data based on how you interact with our website and services. The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, and telephone number
• Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
• Internet Activity

Below is a breakdown of the types of data we collect, how we use it, and how long we retain it.

1. Cookies and Online Data Collected While Using Our Website

• Data Collected: Name, Postal Address, Telephone Number
• Retention Period: We retain this data for as long as necessary to determine service eligibility, improve website functionality, and support business operations.

2. Data Collected for Order Processing and Shipping

• Data Collected: Postal Address
• Retention Period: We retain this data for as long as necessary to fulfill orders, maintain transaction records, and comply with legal, tax, and accounting obligations.

3. Data Collected for Customer Support and Inquiries

• Data Collected: Email Address
• Retention Period: We retain this data for as long as necessary to provide support, maintain records, and improve our services.

4. Data Collected for Marketing and Promotional Communications

• Data Collected: Email Address, Online Identifiers, Internet Activity
• Retention Period: We retain this data until you opt out or request deletion, unless retention is necessary for compliance, fraud prevention, or other legitimate business purposes.

5. Data Collected for Product Reviews, Surveys, and Feedback

• Data Collected: Email Address
• Retention Period: We retain this data for as long as necessary for quality control, research, and business operations.

6. Data Collected for Privacy Requests

• Data Collected: Email Address
• Retention Period: We retain this data as required by law to maintain compliance records and fulfill regulatory obligations.

We process personal information for the following business and commercial purposes:

• Providing and Improving Our Services – To fulfill orders, process transactions, and improve our website functionality.
• Analyzing Data and Website Usage – To track website performance, understand user interactions, and enhance user experience.
• Marketing and Advertising – To promote our products and services, send targeted advertisements, and measure campaign effectiveness.
• Providing Customer Support – To respond to inquiries, process requests, and troubleshoot issues.
• Sending Promotional Communications – To inform you about new products, special offers, and company updates.
• Complying with Legal and Regulatory Obligations – To meet applicable laws, enforce our policies, and detect fraud or security threats.

We may disclose personal information about you for business and operational purposes when you purchase our products or visit our website. We do not sell your personal information to third parties.

• Consultants and Business Partners – We share data with professional service providers, such as legal, accounting, and business consultants, who assist us in operating and improving our business.
• Analytics Providers – We share data with analytics companies to help us understand website performance, user behavior, and engagement.
• Data Providers – We use data services to enhance our internal databases and improve business operations.
• Electronic Storage and IT Infrastructure – We often store personal information securely using third-party services, such as SharePoint, AWS, Dropbox, Microsoft, and ERP systems, to manage business operations and maintain security.

To Operate Our Business – We share information with service providers who help with website functionality, order fulfillment, customer support, and security. For Compliance and Security – We share data when necessary to comply with legal obligations, enforce our policies, or protect against fraud. For Internal Analytics and Improvements – We share data with trusted analytics providers to analyze trends, measure engagement, and improve our services.

We do not sell, or rent, personal information to third parties. Any data shared is for the purposes outlined above and is handled in accordance with applicable privacy laws.

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information" under CCPA, such as anonymous, deidentified, or aggregated data, or publicly available information as defined by California law.

We collect personal information as described in this Privacy Policy, including:

• Personal Identifiers (such as name, email, postal address, and telephone number).
• Internet Activity (such as browsing behavior and online identifiers).

If we process deidentified personal information, we do not attempt to reidentify it.

We retain personal information in accordance with this Privacy Policy.

We disclose personal information as described in this Privacy Policy. We do not sell personal information.

We do not sell personal information for monetary or other valuable consideration. However, we may "share" personal information for advertising and analytics purposes as defined under the CCPA.

If you are a California resident and wish to opt out of this sharing, you may do so by:

• Emailing us at privacy@buildcover.com
• Mailing a written request to: Cover Technologies, Inc. Attn: Legal 1415 W. 178th Street, Gardena CA 90248

We will process your request promptly in accordance with applicable laws.

Your Rights Under the CCPA

If you are a California resident, you have the following rights under the CCPA:

• Right to Access – Request a copy of the personal information we have collected about you.
• Right to Delete – Request that we delete your personal information, subject to legal limitations.
• Right to Correct – Request corrections to inaccurate personal information.
• Right to Opt-Out – We do not sell personal information, but if this changes, you will have the right to opt-out.
• Right to Limit the Use of Sensitive Personal Information – If applicable, you may request that we limit the use of sensitive personal data.
• Right to Non-Discrimination – Exercising your rights will not result in different prices, services, or discrimination.

To submit a request regarding any of these rights, please:

• Email us at privacy@buildcover.com
• Mail a written request to: Cover Technologies, Inc. Attn: Legal 1415 W. 178th Street, Gardena CA 90248

If your browser sends an opt-out preference signal (such as Global Privacy Control, GPC), we will honor it by placing a U.S. Privacy String in your browser to notify third parties. Learn how to enable GPC here.

Before processing your request, we will verify your identity as required by CCPA. Typically, this involves confirming specific information already in our records.

If you authorize an agent to submit a request on your behalf, they must provide proof of authorization and meet verification requirements. If the agent has power of attorney under California Probate Code Sections 4121-4130, they may submit a statutory power of attorney instead of additional verification.

If you have privacy-related questions or need assistance accessing this notice, please contact us at privacy@buildcover.com or by mail at: Cover Technologies, Inc. Attn: Legal 1415 W. 178th Street, Gardena CA 90248